Contact Center
We implement Genesys Cloud based on AWS, Nubitalk on Microsoft Azure, OneContact on a private CLUDO cloud. We supplement with supporting solutions: AI, Agent Scripting, Service Desk, Co-Browsing, WFM, QM and integrated telecommunications services created for the Call Center.
Comprehensive Contact Center solution placed on AWS infrastructure in the multi-tenant and micro-services model. Genesys Cloud is a platform with continuous improvements, released weekly and developed with an API-first approach. Choose the world leader in CCaaS and the CLUDO experience and stay ahead of the competition by taking your call center system to a new level.
Located on the CLUDO Private Cloud infrastructure, Collab’s OneContact CC solution is designed for large, multi-channel contact centers with significant integration and customization needs, while maintaining flexibility and continuous cloud development.
Nubitalk is a Contact Center system developed by Collab. It is a solution that integrates many communication channels (voice, video, chat, e-mail and social media) in one interface.
Surfly is a market-leading remote collaboration and co-browsing technology that allows you to connect to your customers through their browser without installing any software.
Atmosfera ITSM is an IT Service Management system created and developed by Euvic. It enables the optimization of business processes and servicing the recipients of IT services.