Nubitalk by Collab is both a simple and very functionally advanced omni-channel Contact Center and Unified Communications solution. Based on the MS Azure infrastructure and connected with telko CLUDO services. It has ready integrations with MS Dynamics, Salesforce, Zen Desk and Sugar CRM. With the support of CLUDO, it can be adapted to the specific needs of the client to an extensive call center system.

Nubitalk is the perfect choice for companies that want to serve the customer in many contact channels in one interface: voice, email, chat, video and social media. Cloud flexibility, low commissioning costs and the model you pay for what you use. In combination with professional support, CLUDO means cost-effective, complete functional and tailored to the needs of your Contact Center company.

Key features of Nubitalk

Complete functionality. Omnichannel platform that combines voice, video, chat, email and social media.

Easy to use. Fully browser based, no technical skills or software installation required.

Flexible. Scale up or down quickly and effortlessly because it’s cloud based.

Safe. Powered by Microsoft Azure with the most comprehensive set of security certifications.

Simple cost model. Only pay for what you use.


Connections and interactions

  • WebRTC Agent Desktop
  • International Numbers
  • Personalized Greetings
  • Single Interface for Multi-Channel interactions
  • Call Recording
  • Call control options
  • Call Dispositions
  • Interaction queues
  • Video, Chat, Email and Social Media
  • Media type prioritization
  • Customer Interaction Apps
  • Agent Script Design

Targeting interactions

  • Forward-to-Phone
  • Text-to-speech
  • Interactive Voice Response (IVR) system
  • Multichannel ACD for Voice, Email, Chat, & Social
  • Skills-Based Routing
  • Intelligent Reconne

Outbound campaigns

  • Outbound Caller ID
  • Power Dialer
  • Inbound & Outbound blending
  • Answer Machine Detection
  • Predictive Dialer


  • CRM pop-up (Url Based)
  • CRM Connectors (salesforce, SugarCRM, Dynamics CRM, Zendesk)
  • Contact History
  • APIs Integration and SDKs

Monitoring and reports

  • Real-time Monitoring
  • Historical Reporting
  • Wallboard
  • Customizable Reports
  • Service Level Alerts
  • Interaction Recording and Export


Facebook Messenger ChatBot Integration

Nubitalk integrates artificial intelligence with the Contact Center infrastructure. It enables the launch of learning chat bots, predictive quality monitoring (automatic suggestion of interactions for evaluation) and generation of optimal pairing of agents and clients based on AI

See also


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