Skrypter

Oprogramowanie Call Center Cludo to w pełni hostowana platforma dostarczana w modelu SaaS. Służy do kompleksowej komunikacji organizacji z odbiorcami. Umożliwia obsługę kampanii telefonicznych w trybach preview, power i predictive oraz spójny routing interakcji w kanałach: Voice, Email, Video, Czat, Sms, Video i Social Media. Nasze wirtualne call center w chmurze bazuje na technologii polecanej przez Instytut Gartnera. Posiada zaawansowany monitoring real time oraz raportowanie historyczne.

The integrated ecosystem of Cludo solutions aims to improve the quality of customer service and the effectiveness of Contact Center sales activities while optimizing costs. An important element is to maintain commitment and reduce employee turnover. Based on its own servers and network equipment, Cludo infrastructure is locally and geographically redundant and distributed over dozens of servers in three data centers connected by a redundant Ethernet ring.

• many contact channels (phone, email, chat, video, social media)
• full control of call center software performance and consultants’ work thanks to the possibility of freely designing reports
• easier recruitment of employees thanks to possibility of remote work possibility of outsourcing some CC processes while maintaining the coherence of own CC system
• easy integration with internal systems (e.g. CRM)
• significant optimization of the costs of handling incoming and outgoing traffic while maintaining high quality of service
• Predictive Dialer allows you to automatically dial numbers, thanks to which you increase the efficiency of sales or debt collection activities.

The key technological partner of Cludo is Collab, a company recognized by the Gartner Institute as “Visionary” in the area of Contact Center solutions. Collab is part of a group employing over 2,000 employees with a turnover of over one billion EUR and implementations on five continents. Thanks to cooperation with Collab, Cludo has been offering a mature and complete portfolio of solutions for Contact Center for 10 years.

Cludo is delivered as a call center in the cloud while tailoring solutions to the specific needs of your Contact Center. We keep the benefits of the cloud without compromising on functionality, integration, and security.